Penguatan Tata Kelola Layanan Perizinan melalui Optimalisasi Sistem Informasi Manajemen Bangunan Gedung (SIMBG) di Dinas Penanaman Modal dan PTSP Kabupaten Sinjai

Abstract

This research is driven by empirical evidence showing inconsistent utilization and declining effectiveness of
SIMBG at the DPMPTSP of Sinjai Regency, as reflected in fluctuating application trends and persistent
institutional, technical, and public literacy constraints despite ongoing digitalization initiatives.This study aims
to analyze the effectiveness of the implementation of the Building Management Information System (SIMBG) at
the Department of Investment and One-Stop Integrated Services (DPMPTSP) of Sinjai Regency, with the central
research problem stated explicitly as follows: Why has the implementation of SIMBG not yet achieved the expected
level of effectiveness despite ongoing digitalization efforts? Using a qualitative approach, data were collected
through interviews, observations, and document analysis. The findings indicate that SIMBG implementation has
progressed from 2022 to 2024 but remains suboptimal, as reflected in fluctuating application numbersan increase
in 2023 followed by a substantial decline in 2024. Five core factors influence its effectiveness: institutional
capacity, human resource competence, digital infrastructure availability, interagency communication patterns,
and public literacy and compliance. Several obstacles were identified, including unharmonized SOPs across
institutions, limited operator skills, unstable internet connectivity, and low public understanding of PBG
requirements. The study recommends strengthening institutional frameworks, improving human resource
capacities, optimizing interagency coordination, implementing data-driven public education, and enforcing
continuous monitoring and evaluation. Overall, the study contributes to advancing the discourse on digital
licensing governance at the regional level, particularly in areas with infrastructural and administrative
constraints.